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North Valley Hospital

Patient Portal and Resources

Patient Financial Services

At North Valley Hospital, we recognize that medical expenses are often large, unplanned and create further stress at a time when your primary concern is health rather than financial issues. It is our goal to help alleviate this issue.

Patients, guardians and parents of patients have the right to a detailed bill for hospital services, but also have a responsibility to take the necessary steps for your balance to be paid. If you would like a copy of an itemized bill mailed to you, please contact Patient Financial Services. Guide to Hospital Billing Brochure

Patient Business Services

North Valley Hospital has teamed with Patient Business Services to manage patient accounts and provide low-interest payment plans.

Outpatient Services

It is important for patients to know that North Valley Hospital permits many different types of practitioners to order diagnostic services in the outpatient facilities. These practitioners are not employees of the hospital and they bill separately from the hospital.

Patient Handbook

You will be given a copy of the Patient Handbook upon registering in person or arriving for your hospital procedure. You may access the handbook online for a variety of information, including Patient Financial Services policies and procedures, availability of financial assistance, insurance information and more.

Common Procedure Estimated Pricing

For estimated standard pricing of common procedures at North Valley Hospital, review the document below. If you would like a cost estimate for a procedure or test not listed in the estimated pricing sheet, please call (406) 863-3500 and you will be directed to the appropriate personnel. NVH Common Procedure Estimated Prices

Financial Assistance Program

To help ease the financial burden for uninsured and underinsured patients, North Valley Hospital and its outreach clinics offer financial aid to qualifying patients. Financial assistance is available for those earning up to 400 percent of the federal poverty guidelines. In addition, North Valley’s primary care and specialty clinics provide a sliding fee scale based on financial need.

All nonelective services qualify for charity care consideration including services received at a North Valley outreach clinic. The financial assistance is based on liquid assets and gross monthly income for the household calculated as a percentage of the 2016 federal poverty guidelines. For example, a family of four with a household gross income at 400 percent of the federal poverty level, or $97,200, could be eligible for a 44 percent reduction on their medical charges. The financial aid levels were developed to be consistent with the amounts generally billed to patients with Medicare.

North Valley offers assistance to all those in need whether or not they have insurance. To be eligible for this financial assistance, individuals must demonstrate that they have exhausted all other means of assistance, and they must apply for Medicaid and show a Medicaid denial. North Valley personnel can assist individuals in applying for Medicaid.

For patients who are underinsured with limited coverage or large deductibles, North Valley also offers qualifying patients a 30 percent discount on their balance after insurance has paid if the account balance is paid in full within 30 days of service.

For the fiscal year ending June 30, 2016, NVH provided $1.4 million in the cost of charity care and realized $1.7 million in the cost of bad debt for patients unable or unwilling to pay for services. Including contractual discounts, NVH contributed more than $27 million in uncompensated health care to the community.

For more details on the financial assistance programs and qualification guidelines, please contact:

North Valley Hospital
Financial Counselors
(406) 863-3500

North Valley Professional Center
Office Manager
(406) 892-3208

Eureka Healthcare Primary Care
Office Manager
(406) 297-3145

North Valley Hospital has two certified application counselors on-site who can can assist individuals in understanding their options in the Health Insurance Exchange or applying for Medicaid.

North Valley Hospital Financial Assistance Forms and Guidelines

Financial Assistance Program Form
Financial Assistance Guidelines 2017
Financial Assistance Form for Balances Under $2,000
Financial Assistance Form for Balances Over $2,000

Medicare and Medicaid Assistance

Medicaid:  Montana Medicaid Application

“Medicare & You” (general information, deductibles, co-insurance & more)
How Medicare Covers Self-Administered Drugs Given in Hospital Outpatient Settings” Our number one priority is to exceed your expectations. Please feel free to contact us with your comments for improvement. If you do not find our staff friendly and helpful, please inform us of this as well. This is your community-based hospital, and we value your comments.

Patient Rights and Legal Notices

Contact Us

Patient Business Services and Online Bill Pay
(800) 511-5988

Patient Billing
Insurance Billing: (406) 863-3728
Medicare/Medicaid (A-K): (406) 863-3722
Medicare/Medicaid (L-Z): (406) 863-3723
Private Pay: (406) 863-3727

Financial Counselors
(406) 863-3727