COVID-19 call center and testing criteria
Kalispell Regional Healthcare (KRH) has established a 24-hour call center at (406) 890-7272 to help evaluate those who are feeling sick and experiencing symptoms of cough, fever, or difficulty breathing.
“Most patients infected with COVID-19 experience mild symptoms such as fever, cough, and muscle aches and are advised to stay at home and rest, drink plenty of fluids, self-isolate, and take over-the-counter medicines to treat their symptoms,”says KRH Chief Medical Officer Doug Nelson, M.D. “ Patients who develop more severe symptoms such as shortness of breath, dehydration, or extreme weakness should call our centralized call center for advice about when and where to seek additional medical care, and whether testing for influenza and COVID–19 is indicated.”
As testing supplies for COVID-19 remain extremely limited, we are following CDC guidelines and prioritizing testing for the following:
- Hospitalized patients who have signs and symptoms of COVID-19.
- Patients, including health care workers, with fever or respiratory symptoms who have had close contact with a person who is confirmed or suspected of COVID-19, or who has returned from international travel.
- Patients with fever or respiratory symptoms who are over 65, immunocompromised, or have chronic health problems that put them at a higher risk for complications.
* COVID-19 is mild in 95% of people and usually resolves on its own. Most people with fever and cough do not need to be tested for COVID-19. Patients with mild symptoms are advised to stay home and take over-the-counter medicines to treat their symptoms.