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The HealthCenter

What to Expect

HealthCenter Northwest Default
The HealthCenter mails bills directly to the patient's address on record, or to the "guarantor" of the account (if the patient is a minor, or has insurance coverage through another person). This person is designated at registration. Staff will file your insurance claims and will file any secondary insurance that you report to us.

What is on Your Bill

Your bill represents the charges for services you received during one hospital stay or visit to our facility. The daily rate includes bed occupancy, meals and nursing care. You will also see charges for laboratory tests, diagnostic imaging (X-ray), medications, use of the operating room, and any other tests, procedures or supplies your doctors have ordered. Professional fees for your physicians' services, are billed separately.

Our weekday office hours are 8 a.m. to 6 p.m. Your bill will show the total charges and will indicate the insurance information we have on file.

Summary and Itemized Bills

If you receive a summarized bill and would like an itemized statement of your charges, you may request one by calling the billing office at (406) 756-4408.

Physician Bills

Patients should expect to receive separate bills from any private doctors, surgeons or assistant surgeons who participated in your care, as well as from any consulting or professional groups such as radiology, anesthesiology and pathology (laboratory). If you have questions about any of these bills, please contact the doctor from whom the bill has been sent.

Insurance Claims

The HealthCenter participates with Medicare, Medicaid, Champus/Tricare and Worker's Compensation. We accept Employee Group Health and private insurance coverage if we receive complete billing information.

The insurance subscriber is responsible for complying with their insurance company's requirements. Those requirements may include obtaining referrals, precertification, second opinions, and/or ensuring that the hospital belongs to their particular network of managed care providers.

The HealthCenter will file your insurance claims, and will also file any secondary insurance that you report to us. If your insurance company has not paid on a timely basis, we will send you a letter requesting your help in solving whatever problems have led to the delay in payment. You are responsible for seeing that your insurance company pays us correctly and on a timely basis.

Changing Insurance Carriers

If you need to update your insurance information, please call your patient account representative when you receive your bill, and we will be able to refile your claim.

Estimating Payments

Please contact your account representative for an estimate on your procedure. We may request a down payment of the estimate.

Final Payment

Once your insurance company has paid, we will send you a statement requesting payment of any remaining balance in full within 30 days. A discount may be available for some services for promptly settling your account. If you cannot make payment in full, please call your account representative to explore other options in working out arrangements for payment at (406) 756-4408.

If You Are Without Insurance Coverage or Have a Balance After Insurance

Our patient representatives will assist you in exploring all possible resources for medical assistance within the community, including public assistance and other state and federal agencies. The HealthCenter will accept monthly payments after all other alternate methods of payments have been exhausted. Monthly payments are set according to the current board-approved payment schedule, and personal financial information may be required to set appropriate payment arrangements.

Other Resources
  • Flathead County Agency on Aging (AIMS Program), (406) 758-5728
  • Montana State Insurance Commissioner, (406) 444-6500