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What to Expect

Brendan House Default

Kalispell Regional Healthcare entities mail bills directly to the patient's address on record, or to the "guarantor" of the account (if the patient is a minor, or has insurance coverage through another person). This person is designated at registration. Staff will file your insurance claims and will file any secondary insurance that you report to us.

What is on Your Bill

Your bill represents the charges for services you received during one hospital stay or visit to our facility. The daily rate includes bed occupancy, meals, and nursing care. You will also see charges for laboratory tests, diagnostic imaging (X-ray), medications, use of the operating room, and any other tests, procedures, or supplies your doctors have ordered. Professional fees for your physicians' services, with some exceptions, are billed separately.

Our weekday office hours are 8:30 a.m. to 5:00 p.m. Your bill will show the total charges and payments.

Summary and Itemized Bills

If you receive a summary billing and would like an itemized statement of your charges, you may request one by calling the billing office. The phone number for the billing office is (406) 751-6500.

Physician Bills

The facility will bill for emergency room doctors, limited physician services at Pathways Treatment Center, and doctors who read results of EKGs. Patients should expect to receive separate bills from any private doctors, surgeons, or assistant surgeons who participated in your care, as well as from any consulting or professional groups such as radiology (X-ray), anesthesiology, and pathology (laboratory). If you have questions about any of these bills, please contact the doctor from whom the bill has been sent.

Insurance Claims

Kalispell Regional Healthcare participates with Medicare, Medicaid and Champus/Tricare. We accept Employee Group Health and private insurance coverage if we receive complete billing information. For inpatient, surgical, and selected outpatient therapies, procedures, and testing, we will verify that the insurance is in effect at the time of service.

The insurance subscriber is responsible for complying with their insurance company's requirements. Those requirements may include obtaining referrals, pre-certification, second opinions, and/or ensuring that the facility belongs to their particular network of managed care providers.

Kalispell Regional Healthcare will file your insurance claims, and will also file any secondary insurance that you report to us. If your insurance company has not paid on a timely basis, we will send you a letter requesting your help in solving whatever problems have led to the delay in payment. You are responsible for seeing that your insurance company pays us correctly and on a timely basis.

Changing Insurance Carriers

If you need to update your insurance information, please call (406) 751-6500 when you receive your bill, and we will be able to re-file your claim.

Final Payment

Once your insurance company has paid, we will send you a statement requesting payment of any remaining balance in full within 30 days.  If you cannot make payment in full, please call us to explore other options in working out arrangements for payment.

If You are Without Insurance Coverage

Our Brendan House staff will assist you in exploring all possible resources for medical assistance within the community, including Public Assistance and other State and Federal agencies. Kalispell Regional Hwill accept monthly payments after all other alternate methods of payments have been exhausted. Monthly payments are set according to the current board-approved payment schedule and personal financial information may be required to set appropriate payment arrangements.

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